Calm the chaos of disgruntled clients by teaching your veterinary team empathy, poise, and practiced responses.

The year 2005 demonstrated that clients and plaintiffs lawyers are more willing than ever to sue law firms -- litigation largely unheard of 15 years ago. One legal malpractice lawyer attributes that ...

The goal of the average freelancer, entrepreneur or service provider can be summed up in this basic algorithm: Get a client, land a gig, get the job done, get paid promptly, and get a repeat. If you ...