In life, there are certain things that just go together. Peanut butter and jelly. Salt and pepper. Batman and Robin. Live chat and CRM software. That last combo might be new to some, but the two are a ...

Recent announcements in the CRM space have been all about crossing bridges to streamline customer contact functions and making customer service representatives' lives easier and more productive. And ...

Nimble today launched Nimble Web Chat, which enables real-time conversations with website visitors and automatically creates CRM contacts and logs every interaction. Web Chat is bundled with Nimble ...

When businesses engage in customer service, there is a unique thing that happens: science and art collide. Satisfying customers and creating ongoing loyalty is a true art form, while ensuring that ...

In my last column on the state of customer relationship management (Is CRM Dead?), I proposed a new model for CRM v.2 that offers to drive process improvement to the edge of the enterprise, bring the ...

It's hard to remember the days when customer service calls were made anonymously. In today's uber-connected world, there is an expectation that customer service interactions, especially live chat ...

Salesforce Service Cloud has had its SOS for omnichannel support, and now Microsoft Dynamics CRM has closed the gap with its Live Assist, each opening the scope of how businesses are able to engage ...

With shopping cart abandonment rates increasing as consumers become busier, online customer service chat tools present an attractive alternative to long phone hold times. While plenty of companies ...

ActivEngage announced that its automotive messaging and consumer engagement solution now is securely integrated with CDK Global Elead CRM. The Elead delivery API is now available through the CDK ...

Crypto firms use CRM platforms with KYC/AML compliance, audit trails, and wallet tracking to manage clients across regulatory ...