3. Tap "Help." 4. Scroll to the bottom of the Help menu and choose an option to contact Uber from the Support Center. However, if you are a rider, you won't see the Support Center in your app.

So you're standing on the wrong side of the street when your Uber pulls up, but the driver doesn't see you. Just tap a few icons in the Uber app and give them a call. Once you've been paired with ...

The new customer support strategy was announced in a post in Uber?s newsroom blog this week. The company said it is directing riders and drivers to contact it directly through the Uber app instead of ...