Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW. Last week, the Office of Management and ...

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's ...

The General Services Administration (GSA) building is pictured in Washington, D.C., Nov. 21, 2016. (SAUL LOEB/AFP via Getty Images) OMB and GSA have designated $100 million of the Technology ...

The federal program has evolved its investment portfolio to meet citizen expectations of improved customer experience when dealing with the government. The General Services Administration’s program ...

Customer engagement is a top priority at businesses—and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good. That may help to explain why 65% of ...

Elizabeth Neus is the former managing editor of FedTech and the former producer of FedTech's award-winning Feds in the Field video series. The Washington Nationals are her team; 80s Brit pop is her ...

Gaurav Anand in an interview discusses predictive customer experience, AI agents, hyper-personalization, data trust, and why ...

White House on deep blue sky background in Washington DC, USA. (Image credit: Getty Images) The Biden administration has launched nine new ‘life experience projects’ that are intended to improve ...