As part of Elk Grove Village's ongoing efforts to improve customer service and provide easier access to information for water billing customers, the Village of Elk Grove recently launched the new ...

Revamped client portal provides a holistic view of services provided by leading NextGen 3.0 Service ProviderBOSTON, Dec. 09, 2025 (GLOBE ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

Making it as quick and easy as possible for customers to find answers and resolve issues should be top of mind for today's support leaders. From purchasing a product to resolving support issues, today ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Moving forward with its YOUcentric application integration ...

WEBVTT DON'T GETUPSET, GET INFORMED.BALTIMORE CITY WATER CUSTOMERSCAN NOW TRACK THEIR BILLS ANDCONSUMPTION USING THE DEPARTMENTOF PUBLIC WORKS' CUSTOMERSELF-SERVICE PORTAL.THE CITY ROLLED OUT THE ...

In the dynamic realm of customer service, where technological innovation surges forward with unrelenting speed, businesses find themselves at the cusp of a profound transformation in AI customer ...

CEDAR RAPIDS, Iowa — Cedar Rapids has expanded its Customer Self-Service (CSS) Portal, enabling residents to apply for, track, and pay for a wider variety of permits and licenses online. The City of ...

The Department of Planning has told all applicants to register with the Customer Self-Service (CSS) online portal when they have an application submitted on their behalf. The department said this ...