As part of Elk Grove Village's ongoing efforts to improve customer service and provide easier access to information for water billing customers, the Village of Elk Grove recently launched the new ...

Revamped client portal provides a holistic view of services provided by leading NextGen 3.0 Service ProviderBOSTON, Dec. 09, 2025 (GLOBE ...

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...

Self-service has become the focal point of customer experience. One of the changes brought about by the web is consumers expecting 24-hour access to goods and services. Self-service has evolved well ...

Making it as quick and easy as possible for customers to find answers and resolve issues should be top of mind for today's support leaders. From purchasing a product to resolving support issues, today ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock. SSA ...

CEDAR RAPIDS, Iowa — Cedar Rapids has expanded its Customer Self-Service (CSS) Portal, enabling residents to apply for, track, and pay for a wider variety of permits and licenses online. The City of ...

Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent. Customers often prefer to find solutions to their problems themselves ...

The Department of Planning has told all applicants to register with the Customer Self-Service (CSS) online portal when they have an application submitted on their behalf. The department said this ...