It isn't enough to have a customer service plan in place. The plan needs to be effectively executed to reap the benefits. But before we look at what effective execution looks like, it's important ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The cornerstone of a high-quality customer retention plan revolves around creating a personalized service offering. Create loyalty schemes, send out personalized messages, and provide content that ...

Companies like to think their clients love their customer service. But customers often disagree ... What's needed to validate a plan? You need analysis, strategy and action. And it's worthwhile to ...

I drove through several states and had the opportunity to experience multiple eating establishments along the way. I ...

Rachel Maddow shares video of Rep. John Larson channeling the outrage of his constituents at the anticipation that Donald Trump's top donor, Elon Musk, is intending to destroy Social Security in order ...