While automated ordering and artificial intelligence-based customer service solves problems when it works, not having a human ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work.

Alas, this is easier said than done. When someone comes to you with a problem, they can be angry, stubborn, mercurial, and—let’s be honest—extremely frustrating. Some of this just comes with the ...