Add Yahoo as a preferred source to see more of our stories on Google. PORTLAND, Ore. (KOIN) — An Oregon couple got scammed out of a life-changing amount of money after attempting to call a customer ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

Retailers have rushed to establish a presence on Facebook with their own Page, in the hopes of building a larger social following. When it comes to customer service, however, it turns out retailers ...

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On Aug. 12, Kay Magilavy got a phone call. On Facebook, she had posted a bunch of things for sale on Marketplace, including vehicles, saying she was raising money to help get her sister-in-law into ...

Social media, Facebook in particular, is becoming increasingly important to customer service for businesses. In addition to creating brand awareness, engaging users, and driving conversations, ...

Anurag's interest in technology was sparked around 15 years ago when he first tried a Nokia smartphone, one of those Windows-powered devices. Having only used feature phones up until then, he was ...

Imagine that one day you're kicked off Facebook. It happens, regularly. You may not know why exactly. It looks like an algorithm may have done it — and now you need to reach a human being at the ...