The tools the IRS has implemented in the effort to go paperless are falling short of taxpayers' needs, especially in ...

The agency incorrectly labeled some taxpayers as hostages when providing tax relief, or failed to remove a special indicator ...

Add Yahoo as a preferred source to see more of our stories on Google. The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ...

In her new report to Congress, National Taxpayer Advocate Erin Collins outlined the 10 biggest challenges taxpayers now face when dealing with the tax agency.

The IRS had made huge progress in trying to be transparent about the refund process. But, with every step forward, there are two steps back. The IRS used to publish an IRS refund calendar, but they ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one problem: ...