Spa owner David St. James began reaching for the ringing appointment line on an early December morning. Then a difficult realization set in: It didn’t matter if he picked up the phone. “It’s useless.

Nearly two years ago, Christine Schirtzinger lay in a darkened room at a Massage Envy spa in Geneva as a licensed massage therapist whom she trusted worked on her sore muscles. Schirtzinger, a ...

Though 2020 was an extremely tough year for small businesses, we’ve still seen plenty of new ones open against the odds — some being new initiatives founded by the laid-off workers of larger ...