You've probably lost count of how many times you've been asked to give a two-minute "elevator speech" about your business. The next time you're asked, suggest that a far more probing and enlightening ...

An organizational capability profile describes the skills, knowledge and resources that enable your company to provide quality products or services to customers. The profile provides useful background ...

A capability assessment of a North American refinery's gasoline blending system helped the company determine if it was a good candidate for upgrading to an advanced control system. This article, the ...

Innovation is the key to staying ahead of the competition and meeting the ever-changing needs of customers. To be successful, organizations must be able to effectively manage their innovation ...

Great analytics isn’t about tools — it’s about building the capability to turn data into decisions, powered by leaders, translators and strong communication. It was the question that sparked a journey ...