ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...

ServiceNow resolves 90% of its own IT requests autonomously. Now it wants to do the same for any enterprise

ServiceNow's new Autonomous Workforce framework inherits enterprise permissions from deployment — so AI specialists can't ...
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ServiceNow Makes Onboarding Federal Employees a Breeze

Matt Petak is a Civilian Manager at CDW•G and has over 12 years of experience working with various civilian agencies. Onboarding new employees is a complicated process at every agency because of the ...
Computerworld

RBS and Bank of Ireland cut IT ticket response times with ServiceNow

On the London stop of its European tour, ServiceNow revealed how two large banks are using its cloud-based IT service management software to reduce ticket response times. Royal Bank of Scotland has ...