Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform The cloud-to-cloud integration fills a gap for ...

MINNEAPOLIS--(BUSINESS WIRE)-- Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce ...

Six months ago, when Twilio announced the acquisition of customer data platform (CDP) leader, Segment, CEO Jeff Lawson said the intent was to help any business make its customer engagement across ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 and Twilio today announced the launch of Flex ...

A successful new offering shows how the tech stock gets ahead by listening to the people who use its products. Prior to Flex, developers were using Twilio's platform to build contact centers from ...

RICHMOND, Va. and BERLIN, Sept. 7, 2022 /PRNewswire/ -- Terazo, a software development and managed services firm, announced today that it has acquired Berlin-based c20y, the European leader in cloud ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, today announced the honorees of its third annual AI Startup ...

Twilio Inc. said today it’s infusing its customer engagement tools with a hefty dose of artificial intelligence. At its annual user conference SIGNAL 2023, it announced new predictive and generative ...

Businesses have been undergoing digital transformations for some time, but the global pandemic has accelerated the transition. The series of lockdowns that ensued has disrupted business operations, ...