Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform The cloud-to-cloud integration fills a gap for ...

MINNEAPOLIS--(BUSINESS WIRE)-- Calabrio, the customer experience intelligence company, today announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add powerful workforce ...

Six months ago, when Twilio announced the acquisition of customer data platform (CDP) leader, Segment, CEO Jeff Lawson said the intent was to help any business make its customer engagement across ...

Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 -- lo and behold, today is March 12 and Twilio today announced the launch of Flex ...

A successful new offering shows how the tech stock gets ahead by listening to the people who use its products. Prior to Flex, developers were using Twilio's platform to build contact centers from ...