Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...
In this, the third part of an interview about automated software quality assurance (ASQA), Andy Chou, chief scientist & co-founder of Coverity, finishes with some interesting case studies about ...
Software quality is a strange animal — nobody really cares about it until it’s missing. But as soon as there’s an incident that can be traced back to a software malfunction, it suddenly becomes ...