Welcome to the Center for Research in Consumer Financial Decision Making (CFDM ... This platform allows researchers to present their ongoing work, receive valuable feedback, and engage in stimulating ...

His research interests lie at the intersection of consumer behavior and marketing strategies. His teaching interests include marketing strategy and marketing analytics. Explore HBR HBR Store About ...

In addition to these trends, the report identified gaps between consumer expectations versus reality and what these trends mean on a larger scale. Unsurprisingly, Yotpo’s report found an overwhelming ...

By continuously gathering patient and employee feedback, they make data-driven improvements that align with consumer expectations and drive long-term loyalty.

New research has revealed that a revamp of a federal website  for filing consumer complaints has led to a significant increase in public usage. More to the point, when the Federal Trade Commission ...