New data shows consumer AI app growth has flatlined as generative AI struggles to find its true form outside of the ...

The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...

A report found 3,900 job cuts cited artificial intelligence as the reason. What's the impact on marketers and customer experience professionals? Let’s splash some hard data on the “AI will replace ...

AI-powered Growth Flow helps businesses capture, engage, and convert customers through automated workflows SAN FRANCISCO, May 14, 2026 /PRNewswire/ -- Typeform, the AI engagement platform that helps ...

Thoma Bravo is nearing a deal to hand Medallia to its lenders. Analysts say the fallout goes well beyond one vendor's debt ...

Quiq on May 11 launched Voice AI and expanded its agentic AI platform to help enterprises move from isolated AI pilots to governed, full-scale deployments across the customer journey. The company also ...

Ditch the Customer Journey Map. Try a Customer Momentum Map User Experience Design Tips ... For the Agentic CX World Everyone Has a Take on the Medallia—Thoma Bravo Story. Here's Mine. As AI-driven ...

Findings Also Show 69% of Customers Would Switch From Human Service to Automation – As Long as It Resolves Their Issue MELVILLE, N.Y., May 12, 2026 — New survey research from Verint® reveals 79% of ...

Industry-first capability reads live customer context to produce tailored outreach at scale WASHINGTON, D.C., May 12, 2026 — ChurnZero, the AI platform and partner for customer growth, today announced ...

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

As AI agents begin researching, navigating and buying on behalf of consumers, UX teams must rethink digital experiences for ...

Email performance slipping? The issue may not be your campaigns — it’s likely channel overlap, weak orchestration and hidden operational gaps. While no one has claimed email marketing is dying for ...