You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Uber is cutting customer service roles — and it says artificial intelligence is the reason. The ...

Apple is reportedly testing an AI system called ‘Live Notes’ for Genius Bar appointments that transcribes and summarizes customer conversations with employees. According to Macworld, this opt-in ...

Ron Johnson oversaw the creation of 350 Apple stores during his roughly 12-year stint at the brand.

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