Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, long-lasting client relationships.

Dennis Allen received the lone game ball from coach Ben Johnson in the locker room Sunday, giving the defensive coordinator ...

To have the best chance of being hired, local recruiters and employers say there are some customs every jobseeker, regardless ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

As central Ohio's data center industry keeps booming, critics often lament that the gigantic server warehouses directly employ only several dozen people. But while the number of employees collecting a ...

Hours after Charlie Kirk’s assassination, Suzanne Swierc shared two thoughts on her private Facebook page — that the killing of the right-wing activist was wrong, and that his death reflected “the ...

We write stories that make you richer. Take a second right now: Follow us and get tips that will change your life. There’s nothing like reading a job listing and feeling like it could be the perfect ...

After entering Saturday's matchup against the No. 17-ranked Alabama Crimson Tide on a 33-game win streak at home, the No. 5-ranked Georgia Bulldogs sent their fans home with some bitter disappointment ...

Consulting giant confirms job cuts during its recent earnings call in drive towards AI Between May and August this year, Accenture's global headcount dropped from approximately 791,000 to 779,000. The ...