In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Pacific list had a median growth rate of 94 percent. SAN FRANCISCO, April 2, 2026 /PRNewswire/ -- MightyCall (CallCurrent ...

Picture this. A scam call center somewhere in a nondescript office building. Dozens of people on phones, reading scripts, ...

For those who want to break into software, such tools won’t just find weaknesses, they’ll try different ways to hammer at ...

Pakistan’s federal government has fully exempted call centers and BPO firms from energy-crisis operating hour restrictions, ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

The data operations center, a small task force of specialists, is fielding problems with data management and overload from ...

Not long ago, audio analytics meant offline processing of recorded clips to search for keywords, measure levels, or tag ...

Andor Health, the leader in multimodal agentic AI software infrastructure for healthcare, today announced a major expansion of its ThinkAndor® multimodal agentic capabilities, enabling specialized ...

A massive AI buildout and increasing competition highlight a changing landscape for the dominant software giant.

Pursuing AI just for productivity will lead to strategy that overlooks its true potential for driving growth, says IBM CHRO Nickle LaMoreaux.