Are you from the scam compounds?” Scam compounds are industrial-scale complexes where trafficked workers are confined and ...

Building on its ongoing association with Chennai Super Kings, TECNO has rolled out a new digital campaign for its POVA Curve 2, bringing cricket-led storytelling into an everyday setting. The ...

A pair of tickets to a performance of The Great Gatsby!

KZN police raided a fake Durban call centre, exposing a multi-million rand scam and arresting suspects linked to organised ...

VIDEOS seized by Policia Nacional show employees being targeted after failing to meet strict daily sales targets, in scenes ...

Paramount unveiled new Call of Duty movie details at CinemaCon, confirming Peter Berg and Taylor Sheridan’s adaptation is set ...

To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Defense Secretary Pete Hegseth recited dialogue drawn from the film "Pulp Fiction" at a Pentagon prayer service, using it to ...

In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...

Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.