Real crypto scam scripts criminals use to trick victims. Learn the exact messages scammers send and how to spot them before ...

Despite advances in AI and automation, contact center agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

The analyst pivoted to President Donald Trump’s immigration crackdown after a feature on University of Connecticut star Alex Karaban, whose parents immigrated to the U.S. from Eastern Europe. “I want ...

When Priya Khanchandani first walked into London's Design Museum in 2020, proposal in hand, she wasn't simply pitching an exhibition. She was proposing a reframing of one of South Asia's oldest ...

The few remaining FCC Commissioners voted yesterday to have a go at trying to onshore some call centres. As ever, the underlying political agenda (national populism – MAGA) was sugar coated. In this ...

The US Federal Communications Commission (FCC) approved a plan to return outsourced telecom call centre jobs to the nation and voted in favour of seeking public comments on the move ahead of adoption ...

1,4-dihydropyridine derivatives constitute an important pharmacological group for the treatment of cardiovascular diseases. We have synthesised a series 4-(5'-nitro-2'-furyl)-1,4-dihydropyridine ...