In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

The simplest way to check your RCS balance is by sending an SMS. This method is fast and works on any mobile phone.

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

A tiny percentage of Americans support it in any meaningful sense, despite what some polls may show. By Nate Cohn A makeshift memorial for Charlie Kirk in Orem, Utah. Credit...Kim Raff for The New ...