A 4,000-year-old clay tablet is believed to record the world's oldest known customer complaint from ancient Mesopotamia. A ...

Customers angry at being stuck in what they say are expensive SolarZero contracts are turning to disputes resolution services ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

A viral note from a server demanding a tip sparked a debate over who's really responsible for fixing tipping culture.

A senior sales caller at Sky was dismissed from her role after she told customers to wait for “just a second” before hanging up on them. Lorraine Hunter, who had a 30-year career in customer service, ...

Recent reports of gun violence against home service technicians are a stark reminder to train employees on safety and ...

It's simple, right? Grab a group of your besties and head out to a neighborhood bar so that you can drink, laugh, and have ...

The latest outage for DTE Energy, one of America’s largest electric utilities, has sparked outrage and snark with many, including officials.

Customers don’t wake up thinking about your business. They wake up thinking about their problems. Photo Courtesy: Bill Harper ...

Customers frustrated by last week’s nationwide Telstra outage have few reliable alternatives to switch to, according to ...

Ford is launching a marketing campaign touting its top spot on JD Power's Initial Quality Survey. Ford said the win is the first step in its journey.

T-Mobile has a fabled identity that it now seems eager to shed. The carrier originally won over a horde of loyalists with its ...