President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

CitizenShipper has already facilitated over 135,000 successful pet shipments (approaching the 150,000 milestone), backed by ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% ...

Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

If possible, return to a brick-and-mortar store. Most providers have local stores where you can return your equipment. It may ...

DoorDash, the largest food delivery service platform in the United States, made some major noise in the news on Thursday as ...

ROCHESTER — The Greater Rochester Chamber of Commerce announced that Eastside Tavern & Busters Billiards will host a Business ...