Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Columnist Cornell Wright's recent road trip highlights the new point of service devices many eateries are using.

Singapore Airlines partners with Salesforce to incorporate Agentforce, Einstein in Service Cloud, and Data Cloud into its ...

Digital Forensics Corporation is known for trying to help sextortion victims. But a USA TODAY investigation found complaints ...

TXB (Texas Born), a convenience-store chain based in Spicewood, Texas, is partnering with Mako Networks, a managed network ...

The Raleigh-Durham Airport Authority board on Thursday passed a $524 million operating budget, as well as its $2.5 billion ...

Community members gathered along the street holding signs in protest for what they called the “Hands Off our Public Postal Service” rally ...

CIAM has evolved from a security tool into a business advantage. This comprehensive guide explores how CIAM solutions balance ...

Jefferson Parish plans to begin offering in-person appointments for residents to talk face-to-face with a customer service ...

It's tax season and now could be the perfect time to save big on your phone service with an annual plan from one of the big ...

The municipality has confirmed that trading services reforms will commence with a focus on water and electricity in the first ...