It isn't enough to have a customer service plan in place. The plan needs to be effectively executed to reap the benefits. But before we look at what effective execution looks like, it's important ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Companies like to think their clients love their customer service. But customers often disagree ... What's needed to validate a plan? You need analysis, strategy and action. And it's worthwhile to ...

The cornerstone of a high-quality customer retention plan revolves around creating a personalized service offering. Create loyalty schemes, send out personalized messages, and provide content that ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

That leaves customer service to be the topic of this discussion. In over half of the restaurants I encountered, from large chains to a small independent Turkish restaurant, they all utilized ...

Rachel Maddow shares video of Rep. John Larson channeling the outrage of his constituents at the anticipation that Donald Trump's top donor, Elon Musk, is intending to destroy Social Security in order ...

Last year, HP announced the HP All-In Plan for printer rentals ... which helps firms manage customer service teams. The update allowed users to create, edit, and manage conversational AI bots, ...