Three companies were recently recognized by Pulse of the City News for 12 straight years of providing outstanding ...

Three businesses in California were honored by City Beat News for providing outstanding customer service, all of them ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Thousands of Alaska Airlines and Hawaiian Airlines employees will now undergo training in a new 660,000 square foot, state-of ...

Cleco will close some customer service offices on Monday, Jan. 26, and suspend service disconnects through Monday, Jan. 26.

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

This is the third story in our Looking Ahead series featuring candid interviews with east Idaho’s new mayors. Read our ...

Industry consolidation has commenced with gusto in the metal service center space. Just a few months ago, Ryerson announced ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

PPL (NYSE:PPL) has requested approval for an electric distribution rate increase that could change monthly bills for residential customers in Pennsylvania. The proposal is under review by the ...