The way you fight a dispute matters more than whether you win it — and most costly mistakes happen from moving too fast.

Agentic AI can do something that human teams cannot do cost-effectively at scale: maintain continuous, individualized ...

Not all customers are good customers. Some pay late, escalate constantly, and treat every boundary as a negotiating position. Others simply take far more time and energy than what they pay justifies.

This is read by an automated voice. Please report any issues or inconsistencies here. See more from the L.A. Times in Google Search. Set us as preferred There’s something delightful about plays about ...

Most Americans continue to disapprove of how President Donald Trump is handling Iran, while his overall presidential approval holds steady, according to a new AP-NORC poll that was conducted as Trump ...

DOWNERS GROVE, Ill., June 18, 2026 /PRNewswire/ -- A new course to help customer service teams become more productive with artificial intelligence (AI) tools is available from CompTIA, the leading ...

Everybody has bad days. At some point, you’ll encounter a difficult customer who believes that your business is to blame for their bad day. What happens next depends on how your team handles the ...

A viral video shows a Domino's employee keeping her cool while being confronted by an angry group of customers demanding a refund. The video, recorded by one of the customers, shows the group upset ...

This past Mother’s Day was particularly poignant for me. This year marks the 10th year of my mother’s passing away in Bangalore, India, from a rare cancer. Social media was filled with tributes to the ...

A tense customer interaction unfolds in the workshop, highlighting challenges around trust and communication in business situations. How should situations like this be handled? Putin rejects Zelensky ...