Companies offering for-hire vehicles via apps are hoping to make inroads in New York City with driver-friendly overtures.

In Atlanta and Austin, Texas, Waymo driverless rides will be available on platforms other than Uber starting in 2028.

Uber just cut a chunk of its customer service workforce in the name of AI efficiency, and it is far from alone. The real question is whether these scattered layoffs signal the early edge of a wave ...

Uber has announced a 10% reduction in its customer service workforce as it restructures operations to integrate artificial ...

With no surprises come Uber job cuts in July 2026 to join the Forever Layoffs bandwagon impacting thousands of workers.

Uber is reportedly cutting 10% of its global customer service organization as it restructures operations and expands AI ...

Companies are banking on AI to make their customer service more efficient and less costly. But customers are easily frustrated when they can’t talk to a human.

The lawsuit claims sexual assault or sexual misconduct was reported to the company every eight minutes, on average, from 2017 ...

This marks Ubers second restructuring exercise in less than two months. In June, the San Francisco-headquartered company reduced around 23% of jobs in its Human Resources (People Operations) division.

Uber riders have long complained about unresponsive and ineffective customer service. How will firing human staff and ...

Uber joins a growing list of companies laying off customer service workers and pivoting to AI. What's behind it is more ...

A number of companies, including Uber, Cisco, and Block, have attributed recent staff reductions to AI.