This is where KPO stands apart. From process to judgment BPO is built on repeatability. Contact centers, finance operations, ...

So, when talking about knowledge-driven AI for customer experience, it's the idea that AI isn't accessing the full scope but ...

The black-tie event took place on the first evening of the 2-day Sentech Africa Tech Week conference hosted by comedian Alan Committie, where guests were treated to dinner and a show. We ...