The move answers President Donald Trump’s repeated calls for technology companies to bring jobs and production back home.

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, long-lasting client relationships.

Dennis Allen received the lone game ball from coach Ben Johnson in the locker room Sunday, giving the defensive coordinator ...

To have the best chance of being hired, local recruiters and employers say there are some customs every jobseeker, regardless ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

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As central Ohio's data center industry keeps booming, critics often lament that the gigantic server warehouses directly employ only several dozen people. But while the number of employees collecting a ...

Hours after Charlie Kirk’s assassination, Suzanne Swierc shared two thoughts on her private Facebook page — that the killing of the right-wing activist was wrong, and that his death reflected “the ...

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