Public sector call centers play a key role in connecting citizens with essential services. Yet, many face challenges such as outdated technology, high call volumes and limited resources. Modernizing ...

Two Republican lawmakers in Maryland are being condemned by the state’s Democratic House Speaker for mocking a Chinese colleague and accusing him of being a Chinese spy. The Baltimore Banner reports ...

The age of video game rivalries is coming to an end. As markets shift, corporations merge, and fortunes change, the hostilities that once defined the industry have become legends of the past. Sonic ...