A restaurant in north London has hit out at "indifferent" locals for causing it to permanently close. Money blog reporter ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Inflation data for September came in lower than expected at 3.8% and it will impact how much benefits rise next year. Money ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

The simplest way to check your RCS balance is by sending an SMS. This method is fast and works on any mobile phone.

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...