It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

A small-town convenience store in the Midwest recently became the backdrop for a bizarre confrontation between a customer and a clerk. It was a typical evening near closing time when the drama ...

Two downturns, two different approaches, and a $5.2 million difference in the results. Here's what worked—and what didn't.

DTE says restoring power was hampered by downed wires and trees, some that fell outside the utility's easements, and out-of-state crews had own outages.

Aer Lingus has come in for sustained criticism from frustrated consumers over the operation of its loyalty scheme. Customers ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

McDonald's fall from grace has been blatantly obvious for years. Here are some of the specific grievances customers have with ...

A viral video has sparked debate online after it allegedly showed a deaf customer, who the video’s caption claims was eight ...

PC Magazine is your complete guide to computers, phones, tablets, peripherals and more. We test and review the latest gadgets ...

A west Wicklow postal agency which processed more than €150,000 in payments manually over four months after its outdated ...

Learn cyclosporiasis symptoms, produce handling steps, current outbreak facts, and prevention tips to lower your risk from ...