McDonald's fall from grace has been blatantly obvious for years. Here are some of the specific grievances customers have with ...

The way you fight a dispute matters more than whether you win it — and most costly mistakes happen from moving too fast.

Agentic AI can do something that human teams cannot do cost-effectively at scale: maintain continuous, individualized ...

On Dec. 31, Carah Pennington paid a $50 deposit for what a Rifle-based bicycle shop called a “free” e-bike. Bear Trail Bikes told her it would take four to 12 weeks to deliver and be no charge thanks ...

This is read by an automated voice. Please report any issues or inconsistencies here. See more from the L.A. Times in Google Search. Set us as preferred There’s something delightful about plays about ...

Most Americans continue to disapprove of how President Donald Trump is handling Iran, while his overall presidential approval holds steady, according to a new AP-NORC poll that was conducted as Trump ...

DOWNERS GROVE, Ill., June 18, 2026 /PRNewswire/ -- A new course to help customer service teams become more productive with artificial intelligence (AI) tools is available from CompTIA, the leading ...

An employee is pushed by angry customers who think shouting will get them what they want. Instead of backing down, the worker stays firm, sets boundaries, and handles the situation with more control ...

KANSAS CITY, Kan. (KCTV/CNN Newsource/WKRC) - Someone called 911 to report two young brothers who were running a lemonade stand, but their plan backfired when the emergency responders became paying ...

Everybody has bad days. At some point, you’ll encounter a difficult customer who believes that your business is to blame for their bad day. What happens next depends on how your team handles the ...