How to Handle a High-Stakes Business Dispute Without Making It Worse

The way you fight a dispute matters more than whether you win it — and most costly mistakes happen from moving too fast.

Customer Engagement Has A Timing Problem—Agentic AI Solves It

Agentic AI can do something that human teams cannot do cost-effectively at scale: maintain continuous, individualized ...
Inc

Not Every Customer Is Worth Keeping. Here’s How to Tell Who’s a Drain

Not all customers are good customers. Some pay late, escalate constantly, and treat every boundary as a negotiating position. Others simply take far more time and energy than what they pay justifies.
Lawn & Landscape

Knowing when it's time to part ways with a difficult landscaping customer

Editor's Note: This article originally appeared in the July 2026 print edition of Lawn & Landscape under the headline “When it’s time to have the talk.” The wrong customer can be bad for business. And ...