Nearly two years ago, Christine Schirtzinger lay in a darkened room at a Massage Envy spa in Geneva as a licensed massage therapist whom she trusted worked on her sore muscles. Schirtzinger, a ...
Spa owner David St. James began reaching for the ringing appointment line on an early December morning. Then a difficult realization set in: It didn’t matter if he picked up the phone. “It’s useless.
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