Some T-Mobile customers are reportedly receiving generous retention offers when they attempt to cancel their plan.

Customer retention is one of the best ways to have success as a business in the modern era, and these strategies are the best place to start.

Track key metrics like customer retention, churn, and customer engagement. This data will help you identify areas where you need to improve and also are important measures of your product-market fit.

Improving the overall customer experience (CX) is essential for client retention and ROI growth. An effective CX strategy can help businesses retain clients even when competitors offer lower prices, ...

Employee retention is the ability of an organization to keep its employees from leaving. High retention rates signal a healthy work environment, while high turnover rates can be costly and disruptive.

Brands still ‘prioritising’ customer acquisition over retention New customer acquisition is considered the third most important metric for gauging marketing effectiveness in 2024, behind ROI and ...

SUMMARY Forward-thinking D2C brands now embrace a customer-centric approach, prioritising retention alongside acquisition CLTV to CAC ratio of 3 or higher is considered healthy and can be achieved ...

The retention strategy you use today will impact tomorrow's retention. Make investments in your retention strategy so you're prepared and remain an engaged, high-performing workplace where employees ...