Uber's global customer service network has been hit by layoffs in favor of AI.

Uber is reportedly cutting 10% of its global customer service organization as it restructures operations and expands AI ...

Uber cut 10% of its customer service staff to embrace AI, joining a 2026 wave of tech layoffs tied to automation.

Uber said its customer service operation had become too complex and siloed, while remote employees were asked to relocate to ...