Discover the ways cruise passengers get denied boarding and how to ensure it doesn't happen to you. Advice from Michelle ...

World Cup super fan Yoshua Quinones snagged a ticket to the final game. At least that’s what his $10,767 receipt from StubHub said. But three months later, with the big event quickly approaching, his ...

There’s no doubt that getting denied boarding a cruise you’ve been eagerly anticipating for months — maybe even years — is traumatic. My case files are filled with the distraught pleas for help from ...

There’s no doubt that getting denied boarding a cruise you’ve been eagerly anticipating for months — maybe even years — is traumatic. My case files are filled with the distraught pleas for help from ...

Just before the holidays, Jill Eberhardt says scammers hit her PayPal account with a $1,010 unauthorized transaction. Although her bank, Chase, immediately identified the unusual “purchase” from Maple ...

Two days before Lance Sathoff’s family was scheduled to leave for their Mexican vacation, they received a disturbing email. The message from Hilton informed the Sathoffs that the rate of their prepaid ...

Kesha Green* made what is arguably the most dire mistake a passenger can make on a cruise ship. Just hours after boarding Carnival Conquest in Miami, she found herself unexpectedly brawling with two ...

Just before the holidays, Jill Eberhardt says scammers hit her PayPal account with a $1,010 unauthorized transaction. Although her bank, Chase, immediately identified the unusual “purchase” from Maple ...

World Cup super fan Yoshua Quinones snagged a ticket to the final game. At least that’s what his $10,767 receipt from StubHub said. But three months later, with the big event quickly approaching, his ...

Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by ...

A Florida couple came home from their last Royal Caribbean cruise with thousands of dollars in unplanned purchases. They say a dangerous scam is operating out of a beauty shop in Nassau, the Bahamas.

If you book a vacation rental and it has mice, are you responsible for catching and disposing of the rodents? And if so, does the Airbnb host owe you a refund or other compensation for your troubles?