The 7 th Circuit Court of Appeals in Chicago last week ruled that the Telephone Consumer Protection Act (TCPA) does not apply to text messages. The court, in a decision in Steidinger v. Blackstone ...

Thryv, providers of a cloud platform for local service businesses, has integrated with Breesy AI, a platform that serves as an artificial intelligence operating layer. Together, Thryv drives inbound ...

Acxiom, providers of a connected data and technology foundation, has launched the Identity Boost Accelerator powered by Real ID, which brings together Salesforce's Data 360 and Acxiom's identity ...

Still, the whole process felt less like a well-orchestrated customer journey and more like a group project where nobody volunteered to be in charge. So maybe “Drive My Car” was the right song after ...

Algolia Dynamic Facets uses shopper behavior to automatically prioritize the most relevant filters for every search, ...

As AI enables brands to scale global content creation faster, cultural intelligence is emerging as a strategic driver to ensure multilingual content is not only linguistically accurate, but also ...

A self-serve version of GetFeedback helps marketing, product, and digital customer-experience  teams capture in-the-moment customer feedback.

Glia, a banking artificial intelligence solutions provider, today introduced three response modes for Glia Banker, its voice and digital AI agent, to help financial institutions decide how flexible ...

Small Business, a self-serve, consumption-based offering for small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools. 8x8 Small Business is built ...

DX for Support, its customer experience platform, evolving it into trans-DX Plus for Support. Under a partnership with vottia, a company specializing in AI agent technologies, trans-DX Plus for ...

Driive Dot combines conversational voice AI with Driive's scheduling engine so every call, form fill, and calendar request turns into a booked appointment.

Truecaller plans to acquire TextPlus, a communications software company, for $15 million. The TextPlus acquisition increases Stockholm, Sweden-based Truecaller's footprint in the United States and ...