Mastering Call Center Efficiency: Metrics, Functions, and Formulas Demystified
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Mastering Call Center Efficiency: Metrics, Functions, and Formulas Demystified
Explore the foundational aspects of call center management in this informative video. Learn about basic call center metrics, the five essential management functions crucial for operational success, various formulas used to calculate service level, and methods for determining agent utilization rate. Whether you're new to call center management ...
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